eCommerce Support

An online store only earns while it runs: our store care keeps tech, apps and integrations up to date, continuously optimises conversion and develops your store further, with fixed response times and a team that treats your store like its own.

eCommerce Support

01.

eCommerce Management

We are happy to onboard your existing eCommerce projects for further development, improvement of user-experience and growth.

02.

Infrastructure Support

Dealing with your underlying infrastructure easily gets out of control. We help you to optimize your costs of 3rd party services by reviewing your technological infrastructure.

03.

Integration Maintenance

As much as we love building tools ourselves - you are always reliant on 3rd party software. We help you manage all your APIs and integration updates.

04.

User support

When dealing with a growing number of customers, you will naturally encounter more support inquiries. Building a lean process to deliver support and happiness the key.

05.

Bug fixing

The growth of your business, along with a changing digital environment, increases the possibility of bugs. We are experts in dealing with those mishaps in a fast way.

06.

Further development

There is always room for improvement, plus your competition doesn’t sleep. Hence you should have a roadmap for more development at any time!

A new eCommerce website is a great start on your online business journey. But you are not done yet. Your website needs regular updates, upgrades, and maintenance for its better performance. New features keep coming in your market segment and it may be essential for your business to adapt to those features. We are here to help you with eCommerce support.

There are so many things that you still need to work on regularly even after your website is ready. You may want to add a new feature or want to change the way your products display; there are always some regular tasks to do. Our technical support team helps you maintain your website’s performance.

The eCommerce support team also works into further development of your site to stay one step ahead in the competition. Sharobella is a package solution for your need with the right eCommerce support services.

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Frequently Asked Questions

How is store care different from website maintenance?

A store has more moving parts: payments, shipping, inventory, apps, promotions. Store care therefore also means conversion monitoring, feed maintenance and campaign support, not just technical updates.

How fast do you react to store problems?

Critical incidents such as checkout, payments or availability take priority and are handled within your plan's agreed response time. Smaller requests are collected on a clear board you can view at any time.

Does ongoing development belong to store care?

Yes, that is the real lever: every plan includes development time for new features, A/B tests and conversion improvements. Your store gets better every month instead of merely being kept alive.

How much does store care cost?

It depends on store size, app landscape and desired development time: smaller stores need a more compact plan than multi-market setups with many integrations. All plans have fixed monthly prices and include real development time, not just a standby subscription.

Do you also care for stores you did not build?

Yes. After a technical audit covering theme quality, apps, performance and tracking we take over existing stores regardless of who built them. The audit uncovers risks and directly provides the first improvements for the first quarter of care.