AI agent for e-commerce
You know e-commerce. We know AI.
Where the time goes today
The time goes into the same questions today: where is my order, how do I send it back, does the size fit. Add returns that are sorted by hand, product texts that are patchy after the import, and newsletters that start from scratch every time. Your team knows the answers. It just types them again every day.
Where an agent starts
The agent works in the systems you have: Shopify, WooCommerce or Magento, Klaviyo, stock and logistics. It prepares four things.
The answer to “Where is my order?”
The agent reads the order and the shipping status from the shop and the logistics system and prepares the reply draft with the tracking link. Your team checks and sends.
Sorting returns and complaints
The agent records the reason, sorts the case by your rules (exchange, return, complaint), checks the deadline and prepares the reply to the customer.
Checking product data
After every import the agent reports where attributes, dimensions or texts are missing and proposes additions from the manufacturer data. Only what you approve is applied.
Preparing the newsletter
The agent puts together the segment and the draft for the promotion in Klaviyo, with the products that are in stock. It is sent after your approval.
What stays with the team
Goodwill, discounts and the change of a supplier stay decisions made by people. The agent presents these cases with all the documents and waits.
The agent prepares. A person approves.
Frequently asked questions
01
Does this work with our shop system?
With Shopify, WooCommerce and Magento through their interfaces, and with any shop whose order and product data can be read. Your shop stays as it is.
02
Does the agent write directly to our customers?
No. It prepares drafts, your team checks and sends. Which standard replies it may send on its own after a settling-in period is your decision, based on the approval numbers.
03
How long until the first result?
In the prototype the agent works on real requests from your inbox within two weeks, in a protected test room. Then you decide, with a fixed price in front of you.
Further reading: AI agents for business · Shopify agency · AI agents for sales and customer service.