The time goes into damage reports that come in by email and phone and are assigned by hand to a property and a contractor, into tenant requests about service charges and appointments, into contractor invoices that are checked and assigned, and into circulars to owners. Much of it is the same every day, only with a different address.
Where an agent starts
The agent works with your property management software, the mail inbox and your contractor list. It prepares four things.
Recording a damage report
The agent reads the report, assigns it to the property and the unit, asks for missing details (photo, availability) and proposes the matching contractor from your list. Commissioning happens after approval.
Answering tenant requests
Questions about service charges, appointments and documents are sorted, and the reply draft is ready with the data from the management software.
Checking contractor invoices
The agent assigns the invoice to the order and the property, checks the mandatory details and reports deviations from the order. Your team does the booking.
Preparing circulars
Information for the owners or tenants of a property is prepared as a draft, with the right recipients from the management software.
What stays with the team
Commissioning a contractor, the lease and every decision of the owners stay with people. The agent presents the case with the documents and a proposal and waits for approval.
The agent prepares. A person approves.
Frequently asked questions
01
Which property management software does this work with?
With any software that offers an interface or an export. In the first call we check yours. The agent works alongside it; your software stays the leading system.
02
Does the agent commission contractors?
No. It proposes from your list and prepares the message. Commissioning happens after your team approves.
03
What about the data of tenants and owners?
It stays in your management software. The agent sees only what it needs for the case at hand, and where data must not leave the building, it runs on local models. We put that in writing before the rollout.