AI agents complete tasks instead of only answering questions. What they do, where they pay off, what they cost and when a chatbot or a simple automation is enough.
An AI agency designs and operates AI solutions that automate work and support decisions. AI agents are autonomous programs that plan and execute tasks while drawing on knowledge and tools – for SEO, Google Ads, e-commerce analysis or customer service. Sharobella is an AI agency in Vienna that builds its own AI infrastructure and puts it to work for clients.
AI agent, chatbot or automation: what do you need?
The three terms are often mixed up. For the decision it helps to ask how much room the software should have:
| Automation | Chatbot | AI agent | |
|---|---|---|---|
| What it does | Runs fixed steps | Answers questions in conversation | Splits a task, picks steps and tools, delivers a result |
| Example | A new order is passed to accounting automatically | Answers about delivery time and returns on your website | Draft of a customer reply from order, history and policies |
| Room to act | none | low, limited to answers | high, therefore with permissions and approval |
| Fits when | the process is always the same | questions repeat | the process needs judgement and several systems |
Usually the simplest solution is the best. If a fixed process is enough, we do not build an agent. More on the services on our AI agency Vienna page.
What are AI agents?
AI agents go beyond a simple chatbot: they break a task into steps, gather the information they need (e.g. from a knowledge graph or client data), use tools and deliver a result – supervised by humans. At Sharobella, specialist agents run for ads, SEO, e-commerce and project management, with human-approval guardrails before anything is sent.
Use cases for AI agents
- SEO & GEO: audits, content optimization and visibility in AI search engines.
- Google & Meta Ads: analysis of large search-term volumes and grounded optimization suggestions.
- E-commerce: product data, recommendations and conversion optimization.
- Customer service: reply drafts a human approves before sending.
- Automation: recurring processes across store, CRM and marketing.
How this looks in sales and service: AI agents for sales and customer service.
What do AI agents for companies cost?
Projects with us start at 900 EUR. The final price depends on the project. Four things determine it: how many systems the agent has to connect, how much is custom-built, how precisely permissions and approvals must be set and how much onboarding and support you need afterwards.
The first call is free. After that you receive a fixed price for the build, not an open pool of hours. Ongoing operation is agreed separately. If you first only want to know where an agent pays off, AI consulting in Vienna is the right entry.
Why Sharobella: we build AI, we don't just use it
Most agencies use AI tools. Sharobella builds the infrastructure others buy in: a Neo4j knowledge graph, Qdrant vector search and autonomous agents powered by Claude, connected via the Model Context Protocol (MCP). These systems are grounded in client data – recommendations come with evidence, not guesswork. More on our technology page and AI agency Vienna.
Frequently Asked Questions
Want to put AI agents to work in your business? More about our AI agency Vienna or request a consultation.
