App Support

Welcome to support for Sharobella's Shopify apps – currently in particular ZipGo Express Delivery. We are happy to help with setup, configuration and troubleshooting.

How to reach us

Email: office@sharobella.com
Response time: normally within 2 business days (Monday–Friday, Vienna time).

These details help us help you

To help us resolve your request quickly, please include:

your myshopify domain (e.g. your-shop.myshopify.com)
the name of the app (e.g. ZipGo Express Delivery)
a screenshot or a short description of the issue – for shipping-rule questions please include the exact name of the affected shipping rate

What support covers

Help with setting up and configuring the app, and fixing defects of the app. Not covered is custom work on your store (theme, checkout design, additional automations) – we are happy to offer such work as an agency service by Sharobella.

Legal

Frequently Asked Questions

Why is my express shipping rate not being hidden?

Check three things: (1) The rate name configured in the app must exactly match the name in your Shopify shipping settings. (2) The city list must contain the correct spelling of the cities. (3) Test in the checkout with the email field filled in and a complete shipping address – the check only runs once the shipping city is known. If that does not help, email us with your myshopify domain and a screenshot.

Who manages the billing for my app subscription?

Billing is handled entirely by Shopify (Shopify Billing). The charge appears on your Shopify invoice; Sharobella never receives or stores any payment data. Questions about invoice amounts are resolved fastest via your Shopify billing overview – but we are happy to help.

How do I get a refund?

Email us at office@sharobella.com – we initiate refunds and pro-rated credits directly through Shopify's billing system. Uninstall the app to stop future billing. Alternatively, you can also contact Shopify support.

What happens to my data after I uninstall?

Your app configuration lives as metafields directly inside your Shopify store and is removed by Shopify together with the app on uninstall. Roughly 48 hours later Shopify automatically sends a deletion instruction (shop/redact); we then delete the session data and access tokens stored on our servers. We never store your buyers' personal data. Details: Data Deletion.

Sharobella e.U.

Proprietor: Michael Elyav

Praterstrasse 66

1020 Wien

Österreich

Phone: +43 1 3940 098

E-Mail: office@sharobella.com

VAT ID number: ATU73071025

Firmenbuchnummer: FN485754w