App Terms of Service
App Terms of Service
Effective date: August 17, 2026
1. Scope, Provider, Business Customers Only
(1) These App Terms of Service (“App Terms”) govern all software applications (“Apps”) made available by Sharobella e.U., owner Michael Elyav, Praterstrasse 66, 1020 Vienna, Austria, VAT no. ATU73071025, email office@sharobella.com, phone +43 1 3940 098 (“Sharobella”), through the Shopify App Store or comparable distribution platforms – currently in particular the app “ZipGo Express Delivery” (see Annex A).
(2) The Apps are offered exclusively to entrepreneurs / business customers within the meaning of the Austrian Commercial Code (UGB) and Consumer Protection Act (KSchG) – in particular Shopify merchants. No contracts are concluded with consumers; consumer-protection provisions (KSchG, FAGG) do not apply.
(3) Conflicting or deviating terms of the merchant do not become part of the contract. Agency services provided by Sharobella are governed by separate General Terms and Conditions; for the use of the Apps, these App Terms prevail.
2. Conclusion of Contract
The contract for the use of an App is concluded when the merchant installs the App via the Shopify App Store, confirms the permissions (API scopes) displayed by Shopify and – for paid Apps – approves the recurring charge shown in Shopify's billing dialog. Shopify acts solely as platform and billing agent; the merchant's contractual partner for the use of the App is Sharobella.
3. License
(1) For the duration of the installation, Sharobella grants the merchant a non-exclusive, non-transferable, non-sublicensable right to use the App for the shop(s) in which it is installed.
(2) The merchant may not copy, modify, reverse engineer, decompile or make the App available to third parties, except to the extent permitted by mandatory law.
(3) If the merchant submits suggestions or feedback, Sharobella may use them free of charge and without restriction to improve its products.
4. Prices and Billing
(1) The price of each App is stated in its current Shopify App Store listing (see Annex A for ZipGo Express Delivery).
(2) Billing is handled exclusively through Shopify's own billing system (Shopify Billing) in US dollars in 30-day billing intervals under Shopify's applicable rules. Sharobella never receives or stores any payment or credit-card data of the merchant.
(3) Taxes are shown in accordance with Shopify's rules and applicable tax law; who bears them is determined by those provisions.
(4) Price changes for existing subscriptions only take effect if the merchant approves them through the consent dialog provided by Shopify.
5. Free Trial, Term, Termination
(1) Where the App Store listing provides for it, the App may be tested free of charge for the stated period; after the trial the use converts into a paid subscription unless the App is uninstalled beforehand.
(2) The merchant may end the use at any time by uninstalling the App. The end of billing and any pro-rated credits or refunds are governed by Shopify's applicable rules.
(3) Where provided in the listing, use on Shopify development stores is free of charge.
(4) Sharobella may terminate the contract for good cause (in particular unlawful use or default of payment) with immediate effect.
6. Merchant Obligations
The merchant shall (a) configure the App correctly and completely, (b) verify the behaviour of their checkout by placing a test order after setup and after every configuration change, (c) comply with all laws applicable to their shop – in particular consumer, shipping and data-protection law towards their own customers –, (d) keep their contact details in Shopify up to date and (e) keep at least one general shipping rate that the Apps do not restrict active as a fallback at all times, so that at least one shipping rate remains available for every delivery address.
7. Availability; Checkout Behaviour
(1) The Apps run on and depend on Shopify's infrastructure and APIs. Sharobella uses reasonable efforts to keep the Apps available but does not warrant any specific availability (no SLA) and is not liable for outages, disruptions or changes of the Shopify platform or its APIs.
(2) The Apps add no blocking steps to checkout. However, if hiding rates leaves no shipping rate available for a given address, Shopify cannot complete checkout for that address; merchants must therefore keep at least one general shipping rate active as a fallback (see § 6). A misconfiguration may cause shipping rates to be shown or hidden differently than the merchant intended.
(3) Sharobella makes no promise of any specific sales, conversion or other commercial results.
8. Support
Support is provided by email to office@sharobella.com; we normally respond within two business days (Monday–Friday, Vienna time). Support covers setup, configuration help and fixing defects of the App. It does not cover custom work on the merchant's store; such work can be commissioned separately as an agency service. See the App Support page for details.
9. Intellectual Property
All rights in the Apps, their source code, trademarks and documentation remain with Sharobella or its licensors. The merchant only receives the usage rights set out in Section 3.
10. Data Protection
The processing of data in connection with the Apps is described in the App Privacy Policy. Sharobella's Apps are designed so that personal data of the merchant's end customers (“protected customer data”) is never transmitted to or stored on Sharobella's servers.
11. Warranty
(1) Sharobella warrants that the App substantially performs the functions described in its App Store listing. Defects are remedied primarily by rectification (fix or update).
(2) The merchant must notify defects without undue delay after discovery (Section 377 UGB). The presumption of Section 924 of the Austrian Civil Code (ABGB) is excluded.
12. Liability
(1) Sharobella's liability is unlimited for intent (Vorsatz), gross negligence and personal injury.
(2) In all other respects, Sharobella's liability per claim and contract year is capped at the fees the merchant paid for the affected App in the twelve months preceding the damaging event.
(3) For slight negligence – except in cases of personal injury – liability is limited to the foreseeable direct damage typical for this type of contract; liability for lost profit, indirect and consequential damages is excluded in cases of slight negligence.
(4) Sharobella is not liable for damage resulting from the unavailability or modification of the Shopify platform or from a misconfiguration by the merchant.
13. Changes to these App Terms
Sharobella may amend these App Terms with effect for the future. Amendments will be announced to the merchant at least 30 days before they take effect, by email or in the App. If the merchant does not object before the effective date or continues to use the App thereafter, the amended terms are deemed accepted; the merchant may terminate at any time by uninstalling the App. Essential contractual obligations will not be changed without the merchant's consent.
14. Governing Law, Jurisdiction
These App Terms are governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict-of-law rules. The exclusive place of jurisdiction for all disputes arising out of or in connection with these App Terms is the competent court in Vienna, Austria.
15. Final Provisions
(1) Should individual provisions of these App Terms be or become invalid, the validity of the remaining provisions remains unaffected; the invalid provision shall be replaced by a valid one that comes closest to its economic purpose.
(2) Amendments and supplements must be made in writing (email suffices).
(3) These App Terms are available in German and English; a Hebrew translation is provided for information only. In case of discrepancies the English version prevails, as English is the contract language of the Shopify App Store.
Annex A – App-Specific Terms: ZipGo Express Delivery
Function: ZipGo Express Delivery (shown in the Shopify admin as “Express Delivery”) hides the merchant's configured express shipping rates at checkout when the buyer's shipping city (in Israel) is not on the city list configured by the merchant. The check is performed by a Shopify Delivery Customization Function that runs entirely on Shopify's infrastructure; buyer checkout data never reaches Sharobella's servers.
Permissions (scopes): read_delivery_customizations, write_delivery_customizations. The App uses no customer, order or product scopes.
Price: USD 19 per 30-day billing interval via Shopify Billing; 7-day free trial; free on development stores. The current App Store listing is always authoritative.
Data: The merchant's shipping rules and city lists are stored as app metafields directly inside the merchant's own Shopify store and never leave Shopify; Shopify removes them together with the app on uninstallation. Sharobella's servers store only the shop's technical connection data (myshopify domain, API access token, scope grants); details in the App Privacy Policy and on the Data Deletion page.